Something was probably recorded incorrectly, the manufacturer specifies NC for all. Thank you for pointing this out, we will have the error corrected as soon as possible.

For opened packaging and secondhand products, at least 10% of the purchase amount will be deducted, even if you return the product to the shop. You can find more information here: https://www.galaxus.ch/de/guide/7

I agree with this question - the original ear tips are just bad!

Unfortunately, this can happen. As the promotions and the automated pricing system work separately from each other. This is how this unpleasant situation comes about. The price increase in this context is normal for this item.

Hi, We're sorry that you're having a problem with the sound. Depending on the smartphone app or computer application (for which HFP (Hands-free Profile)/HSP (Headset Profile) is required), you may only hear the voice from one headset unit. 1-Charge the earbuds. 2-Reset (restart) the playback device. As the playback device may not work temporarily, switch the device off and on again once. 3-Clear the Bluetooth device information of your playback device. 4-If the earphones are connected to a computer, check the following settings: For Microsoft® Windows® 11 operating system: -Open the Start menu and select Settings. -Select System. -Select Sound. - Scroll down to the "Advanced" menu and select "More sound settings". - On the "Playback" tab, select "Headphones" and click "Set as default device". For Windows® 10: - On the right side of the computer screen, right-click on the speaker icon. -Select "Open sound settings" and then -Select "Sound control panel". -Select the "Playback" tab to display the device list. -Select the headset labelled "Handsfree" and click on "Set as default device". -Select OK to close the settings screen. 5-Initialise the earbuds. If the problem persists, we recommend that you contact us directly. You can find the contact details on our support page. Sony Europe

Search for "Bluetooth audio adapter" and filter for "transmitter". This is the solution to your problem.

The best way to do this is to contact our customer service team directly. They will be happy to assist you with your request. https://www.galaxus.ch/help

Yes, according to our information this is possible.

The Sony WF-1000XM5 are quite suitable for jogging and other sporting activities due to several reasons: - Water Resistance: the earbuds have an IPX4 water resistance rating, which means they are resistant to water splashes and sweat. - Comfort and portability: They are 25% smaller and 20% lighter than their predecessors, making them very comfortable and easy to wear, even during physical activities. - Active noise cancellation: The earbuds offer effective active noise cancellation, which also helps with wind noise, which can be useful when jogging outside. These features make the Sony WF-1000XM5 a good choice for sports activities such as jogging.

Hi, We are sorry to hear this. The headset can be paired with multiple devices, but music can only be only be played from 1 paired device at a time. The headset may be connected to 2 devices at the same time via Bluetooth. You can switch the music playback from one device to the other without having to establish a new Bluetooth connection. If you want to play music from the other device stop the music playback on the current device and start it by operating the other device. If you set [Connect to 2 devices simultaneously] to [On], [Currently connected device] is displayed on the dashboard. The device with the icon (speaker) is set as the music playback device. If you select a device on the [Manage connected device] screen, you can change or set the music playback device. If this is not the case, delete the headset's pairing information on the iPhone and then pair it again. pairing again. Please refer to the operating instructions supplied with the iPhone for instructions on using the iPhone. If you still need help, we recommend that you contact us directly. Visit our website to get in touch with us. Sony Europe

Yes, you can use the headphones individually (left or right)

Hi TinuTesla, they can be ordered from Digitec. If you still need help, we recommend that you contact us directly. Visit our website to get in touch with us. Sony Europe

I have been using the earbuds for six months and find them easy to clean. The ear tips can be easily removed and cleaned with soapy water. They also have a kind of net in the centre to prevent earwax from getting into the earpiece.

The sound is significantly better than the Galaxy Buds 2

No, only Digitec

No, that is an incorrect statement. Both have the same running time. I have them in both versions.

The latest generation also works perfectly on PCs, I often use it on my laptop or desktop (although these are all Windows devices)

Hi, yes, the headphones are compatible with the following iPhone models: iPhone SE (3rd generation) iPhone 13 Pro Max iPhone 13 Pro iPhone 13 iPhone 13 mini iPhone 12 Pro Max iPhone 12 Pro iPhone 12 iPhone 12 mini iPhone SE (2nd generation) iPhone 11 Pro Max iPhone 11 Pro iPhone 11 iPhone XS Max iPhone XS iPhone XR iPhone X iPhone 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPod touch (7th generation) Sony Europe

Hello, I recently bought these and I'm having exactly the same problems: the noise reduction is almost non-existent. I also have to push them very far into my ears to get a slight impression of noise reduction. If I deactivate it, I hear almost no difference. For voice assist, I had to go into the settings in the Sony app, System tab, Volca Assist, and choose "Mobile device voice assist function". Then, when I press and hold the right earpiece, Siri is activated.

Hi f1tsh0, on our support page you will find instructions on what to do if you have lost an earbud. Sony Europe

I ordered these (from Amazon, sorry Galaxus) and find them better than the original ones (more comfortable as they are softer): Memory Foam Ear Buds for Sony WF-1000XM5

The WF-1000XM5 are basically compatible with all Bluetooth devices. If there is a limitation, it is more on the watch side. Sound playback should work in any case. However, some features such as volume control may not be supported. However, this does not depend on the WF-1000XM5, but on the watch. The Garmin Forerunner 255 Music would therefore be a better choice. Since Sony adheres to the Bluetooth specifications, they will most likely also work with this watch.