Telephone customer service: now here for you on Saturdays
Galaxus Germany is ramping up its logistics site in Krefeld (NRW). The customer service team is being expanded and is now ready to take your calls on Saturdays. The delivery window will also be extended. This means you’ll receive your packages even sooner than before.
Starting now, the customer service hotline is open on Saturdays from 9 a.m. to 2 p.m. «Many customers prefer dealing with their online orders over the weekend rather than on days when they’re working. We’re now set to cater for this need and are operating our hotline on Saturdays,» says Dr Robert Brohl, Head of Operations for Galaxus Deutschland (photo).
For all information on orders, the go-to place is your customer account. If you have further questions or want to get in touch and need our e-mail address or phone number, please go to the Galaxus Help Centre.
Ordered on Saturday, delivered on Monday
galaxus.de recently sped up its service. If you order on Friday evening or on Saturday by 9 a.m., your package should be delivered to you by DHL on Monday. This timeframe has now been further extended: place your order as late as 11 a.m. on Saturday, and we’ll hand over your parcel to our logistics partner at our warehouse in Krefeld on the same day. This means that you’ll receive your delivery as early as the following Monday.
By the way, we’re not only recruiting in customer service but also in logistics, HR, PR, Category Management and IT. Feel free to take a look at our vacancies in Hamburg and Krefeld: job offers – Galaxus.
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