EUR699,–
Petkit Pura Max
Self-cleaning litter tray
Question about Petkit Pura Max
Hello, we now only have the pet kit pura max. Everything works. But for a few days now, the sensor no longer works or doesn't work properly. The cats are only partially recognised, but what's worse is that the cleaning no longer works. Whether automatically after use or manually, it starts, shows "in cleaning" in the app, then stops and shows that there is a cat in the toilet. Then it only continues by pressing "ok" several times, often not at all and the toilet remains half turned for hours and the opening is closed. We just don't know what to do, the sensor seems to be clean and free. Is there another one? So the whole thing makes relatively little sense. The toi is freshly cleaned, properly assembled and the app works.
You need to go to the litter settings and deselect "appliance switch" then reselect it. The litter box resets and you're done.
Hello
I have the same problem. It remains blocked with the input up, supposedly the sensor has detected a cat when it hasn't. I have to press OK twice, otherwise it remains blocked. I have to press OK twice, otherwise it gets stuck. And yet I clean it thoroughly and regularly.
There must be sensors inside but I can't find them. Does anyone have any ideas or solutions?
I had the same problem, it may not be a fault but very trivially a problem with the scale. If, like me, you have taken a new mat so that the sand does not leak out of the litter box and put PuraMax on it, you may experience this exact same problem.
I also have the same problem and it seems that once the board fails, there is little to be done.
Good morning. I also have the same problem. How did you solve it?
Hi, have you found the problem? It's just happened to me and I can't seem to sort it out.
Good evening, have you found a solution to your problem? I seem to have the same problem.
Best regards
How was this problem solved?
I have the same problem.
The toilet is on a flat surface
Maybe the unit is not on a flat surface?